Refund policy

Thank you for choosing CustodyClarity.

Because our products are digital and delivered instantly, they cannot be "returned" once they have been downloaded. For this reason all sales are generally final. We still want you to be happy with your purchase, so please read below.

If something is not working

If a file is missing, will not open, or the link to your Google Sheets copy does not work, email us at custodyclarity@outlook.com with your order number. We will fix the problem or send you the files again, usually within one business day.

If you are not satisfied

Contact us at custodyclarity@outlook.com within 14 days of your purchase and tell us the reason. We will do our best to find a solution together (for example help with setup, or the correct file). If we cannot solve the problem, we will review your request for a refund.

Refund conditions

Requests must be sent within 14 days of the order date and must include the order number and the reason for the request.
If a refund is granted, you agree to delete all downloaded files and any copies (including your Google Sheets copy) from all your devices and accounts, and you are no longer licensed to use the product.
Approved refunds are issued to the original payment method. Depending on your bank, it can take 5-10 business days for the amount to appear.
Refunds are not granted for orders older than 14 days, or after the product has been shared, resold or redistributed.